MiamiThroughout my stay at the Miami Beach International Travelers Hostel, the star rating in my mind fluctuated all the way from 5*s to 1* and then back to 5*s so i've decided to settle somewhere in the middle on 3 (but if we're being picky i'd say 2.7).
If you want to party in Miami and you're looking for budget accommodation, this is the place to stay. The hostel is spitting distance from the beach and is only a couple block away from all the great nightclubs, restaurants and bars South Beach has to offer. The place is clean, the facilities are good (free wifi, PC terminals, pool table, table tennis table, bar, patio etc.) and all the rooms are well air conditioned.
The problem - The staff. Don't get me wrong, these are lovely, lovely people. Extremely welcoming, accommodating and always willing to offer advice or kick back and have a beer. Unfortunately they couldn't organize an opening of a letter. The check-in process is laughable (it took me and all my friends at least 1/2 hour to check in) and getting simple things done like storing luggage, additional room keys, getting fresh towels and paying for the room was about as much fun as a kick in the face.
My advice to the Miami Beach International Travelers Hostel is simple -
1. Get a computer guys. Having some basic booking software would really speed things up and save your guest from all the painful 20 minute waits while you wait for a room deposit amount written on a cocktail napkin.
2. Do not lose your communal hostel vibe, but remember these are paying customers staying with you (We were paying $100 a night for a twin room). Treat us like paying customers. If i want another room key - make it snappy. If i'd like to settle my bill early - let me do it!
This hostel is SO close to getting it right, but falls over when it comes to efficient customer service. Train your staff better and buy a computer and you'll almost be there....
Check out my review of
Miami Beach International Travelers Hostel - I am
ahunter - on
Qype